INSIDE SALES EMPLOYEE / CUSTOMER SUCCESS MANAGER
Are you an experienced Inside Sales Employee / Customer Success Manager in a B2B (software) environment? Do you like to be responsible for both commercial activities and technical support for our clients and are you looking for a new challenge? Welcome to GRODAN…
This is who we are
GRODAN is part of the ROCKWOOL Group and is the global leader in offering advanced stone wool growing media solutions for plants.
This is the role
GRODAN has a job opening for an Inside Sales Employee, also known as a ‘Customer Success Manager’ who will be the primary advocate for our customers. In this independent position, you will be responsible for the understanding of customer’s business needs in a new digital era and support them in improving usage of our (software) solutions.
You will be responsible for awareness and pipeline building of customers using our new product and help customers with the successful installation of our software product to ensure the most effective usage. You will be involved in monitoring the usage and performance of our product and continuously help our customers to get the maximum added value of our product. Spreading knowledge about new modules or releases of our product, ensuring them the best use of all possibilities and offering our customers the best experience.
The Inside Sales Employee / Customer Success Manager reports directly to the Product Owner. The position is based in Roermond, the Netherlands.
This is what you offer
This is what we offer
- Bachelor’s degree in Business or Engineering;
- Minimum 3-5 years’ experience in an Inside Sales / Customer Succes/ IT Technical Support role for B2B software packages;
- Excellent command of the English, Dutch and French language both oral and written;
- Strong social skills;
- Strong in multi-tasking;
- Strong analytical and problem solving skills;
- Proficiency in Microsoft Office;
- Ability to travel: Ca. 5% of your time
A challenging job within a growing, international and visionary company with high quality products and systems, working in a pleasant, informal culture with short communication lines and a 'hands on' mentality. In addition to a competitive salary and good fringe benefits, ROCKWOOL also offers ample opportunities to work on your further personal development.
If you recognize yourself in this profile and in this challenge, we kindly invite you to send your CV + motivation letter to firstname.lastname@example.org
or use the apply button below.