OCI Nitrogen is one of the market leaders in nitrogen fertilizers in Europe and the largest producer of melamine worldwide. Furthermore, OCI is currently one of the few producers of renewable (green) ammonia. When you join the OCI team, you'll have the opportunity to make a difference every day as you build your career. At OCI you can also contribute to a sustainable living environment. Our fertilizer puts food on the table every day. With our melamine we provide sustainable products such as tables, chairs, laminate and cars. You come into contact with our products every day in your daily life without even knowing it! The fact that we consider sustainability to be an important theme is also reflected in our emissions. We continuously invest in the best available technologies to minimize our emissions where possible. These investments make our emissions among the lowest among our global competitors. We have recently been able to add AdBlue to our product portfolio. AdBlue is a solution used in diesel engines to reduce harmful emissions of nitrogen oxides (NOx).
For the Information Management Department in Sittard we have a vacancy for an:
ICT SERVICE AND SUPPORT SPECIALIST
As an ICT Service and Support Specialist, you are in the midst of all operational IT servicing, not only from a technical perspective, but also from a service perspective.
In this role, you will not only put your technical knowledge into practice, but you will also be actively involved in advising our employees on available IT solution. You will work with our internal and external teams to get the optimal IT services delivered, and will monitor their usage and performance. Your technical skills will also be required for first line support activities, which cannot be done remotely by our IT Service Partner.
You ensure the smooth and efficient operation of our IT infrastructure and collaborate with users, internal IT groups, and external vendors. Your role includes managing the various IT service requests, creating and maintaining the IT service portal, providing first-level technical support on site, and running our IT asset management. You'll play a key part in maintaining high user satisfaction and continuous improvement of our IT support processes and costs, by offering proactive technical support and coordinating IT service delivery.
Your Profile
We are looking for motivated candidates with at least Bachelor level in Computer Science, Information Systems or related fields. You have good and in-depth knowledge of relevant and actual ICT infrastructure technologies, which include hardware, Microsoft modern workplace, infrastructure technologies, telecommunication components and Microsoft Office 365 automation techniques. You are preferably experienced in operating the ITIL based service management framework. Furthermore you have strong customer service orientation, result orientation, creative problem solving skills and you have good communication skills which means fluent in English and Dutch (verbal and written).
Our offer
We offer you a position in which you are of important value as from day 1. This position is the perfect basis for a further career within OCI. You will find yourself working in an international environment in which you learn a lot about commodity markets, our products, processes and people.
Interested?
We kindly request you to send your CV by selecting the button ‘apply’. For more information about the process: please contact Nicole Peters, HC Business Partner Offices & Projects, tel.: +31 6 1051 3013 or e-mail: [email protected]. For more information about the position, please contact Robin Notermans, IT Infrastructure Manager, e-mail: [email protected].
Everyone is different, and it is precisely the differences in people that help us to be an even better organization. That's why we are curious about who you are! OCI is a company that values diversity & inclusion. More information about this can be found on our website: oci-global.com/sustainability
Fill in the application form by selecting the 'Apply' button.